I Didn't Receive My OTP Code

Troubleshooting OTP Issues

Didn’t receive your one-time password code?

Common Causes

1. Wrong Email Inbox

The code was sent to the email address associated with your account, not necessarily the one you’re checking.

Fix: Check all email inboxes, including spam/junk folders.

2. Email Delay

Delivery can take 1-5 minutes depending on email provider.

Fix: Wait a few minutes and refresh your inbox.

3. Blocked Sender

Your email provider may have blocked our emails.

Fix: Add [email protected] to your contacts or safe senders list.

4. Wrong Email Address

You may have mistyped your email during sign-up.

Fix: Try signing in with different email addresses.

Resending the Code

1. Wait at least 30 seconds between attempts
2. Click Resend Code on the login page
3. Check all email folders

Still Not Working?

• Spam filter: Check your spam/junk folder
• Email typos: Try variations of your email
• Browser: Try a different browser or incognito mode

Contact Support

If you’ve tried all above and still don’t receive codes, contact support with:

• Your email address
• Screenshot of the error (if any)
• Time of attempted login